HP+ activation does not appear

[kavovar]

I have bought HP DeskJet 4120e All-in-One Printer and I wanted to use the benefits of HP+.

According to https://support.hp.com/us-en/document/c06987648 option to use HP+ should appear during setup via HP Smart, however, when I am doing it as prescribed, the HP+ option does not appear. I first tried it on Win 10 and nothing. Then I made a reset of a printer and did it again on iOS but still the same problem. I have successfully went through the whole process of adding a printer but HP+ was not offered.

I am really pissed as I spent 2 hours trying to set up a printer multiple times to get 6 months trial of free trial for Instant Ink and an extended guarantee which was promised to me. But it seems that I will get nothing.

[Dragon-Fur]

@kavovar 

I am sorry you are upset.

I guess it's possible that HP+ and / or Instant Ink is not available in your region.

I do NOT know this is the case, of course.  I am halfway around the world from your location...

What to do?

If you have not yet done so, Contact HP+ Concierge Support

What else?

I will forward your request for Review.

If anything results of that request, you will hear back here before an agent uses other means to contact you.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 4120e All-in-One Printer

Printer and  HP+ service

Contact HP+ Concierge Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

HP Documents – HP+ Printers – Setup using HP Smart

HP+ OfficeJet printers - Setup Using HP Smart App (Android, Apple iOS, IPadOS)

HP+ OfficeJet printers - Setup Using HP Smart App (Windows 10, MacOS)

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Question / Concern Answered, Click "Accept as Solution"

[kavovar]

That's not the reason, HP+ is available in my country: https://www.hp.com/cz-cs/printers/hp-plus.html

[Dragon-Fur]

@kavovar 

OK.  Good that the location is not an issue for you.

Contact HP+ Concierge Support or wait for an agent to see your request here in the Community.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"