HP app File save is off screen. Able to save the file but unable to close the box.

[Ysterberg]

HP app File save is off screen. Able to save the file but unable to close the box. HP530b Tank

[Dragon-Fur]

@Ysterberg 

Welcome to the HP Community --

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@Ysterberg wrote:

HP app File save is off screen. Able to save the file but unable to close the box. HP530b Tank

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The normal fix for this is to install and use the HP App --

HP Smart is known to have a bug that causes a similar problem, though in the case of the HP Bug, the file cannot be Saved due to the position of the Box.

So -

From your description, it appears that the issue has surfaced in the HP App.

Try

Remove the printer from the HP App

Sign out of the HP App

Reset the printer

Restart your computer (or tablet, phone)

Open the HP App

Sign in to the HP App using your HP Account credentials

Add your Printer to the HP App

Try your scan job

⇶   The Reset steps are outlined in the last video below.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

The suggestion solution is as follows --

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.
• Use HP Scan (part of your full driver printer software)
• Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

-- Start --

The HP App can also be found by opening the store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and abandoning HP Smart --

The HP App is the replacement for HP Smart.

OR

Use HP Scan -- part of your full driver printer software

Software and Drivers for HP Smart Tank 530 Wireless All-in-One series

OR

-- Printer Model and Operating System Dependent --

Download / Save / Install / Use HP Universal Scan Software

HP Universal Scan Software

<< Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note:

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 HP Universal Scan Software – Product Page

Open website  HP Universal Scan Full Feature Software 

Select an Operating System and Version

Select Open-all to expand the driver list

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

OR

Use Windows Scan -- this application is not as smart as some alternatives; Windows Scan is solid and reliable within its scope.     

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

Example - HP App - Windows - Scan - Preset = Photos - Save

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Smart Tank 530 Wireless All-in-One series  

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