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‎01-03-2022 06:29 PM - last edited on ‎12-30-2025 10:45 AM by Moderator

HP Recommended
Product: HP Officejet Pro 6978

Installed HP app to replace HP Printer Assistant after Dell XPS PC HDD replacement.

 

HP app could not find HP Officejet Pro 6978 connected to Xfinity router/modem with Ethernet cable. PC also connected to router/modem with Ethernet cable. HP app suggested I reset Wi-Fi setup mode, but wireless icon on printer not lit due to Ethernet connection.

 

Downloaded HP Print and Scan Doctor which found printer and sent test page successfully.

Scan Doctor reported a Device Manager problem and recommended downloading full software solution, which took me back to HP App installation - which I'd already installed.

 

Windows Control Panel sees printer and documents will print - but I cannot scan or see all the information Print Assistant used to display.

 

I'd appreciate any suggestions.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2022 04:11 PM

HP Recommended

After multiple attempts, uninstall / reinstall HP Smart, typing in multiple versions of IP address, and restarts... yesterday HP Smart just started recognizing my printer and set up properly. Hallelujah!

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1 REPLY 1

‎01-05-2022 04:11 PM

HP Recommended

After multiple attempts, uninstall / reinstall HP Smart, typing in multiple versions of IP address, and restarts... yesterday HP Smart just started recognizing my printer and set up properly. Hallelujah!

Was this reply helpful? Yes No
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