• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-16-2022 11:22 AM

HP Recommended
Product: LaserJet Pro MFP M130fw
Operating System: Microsoft Windows 11

I updated to Windows 11, had to build a new drive from scratch.

Using Edge, the URL can be set to the printer address and it finds and communicates with the printer.

The HP app to install the printer on this computer fails to find it, even with the IP  address provided.

My laptop has this printer installed.

How can I tell the HP app that despite what it claims, the printer is there?

 

Edge_finds_printer.pnghp_cannot_find_printer.png

Category:
1 REPLY 1

‎06-16-2022 01:49 PM

HP Recommended

Go to hp.com and download yourself a full driver and install the printer like in the good old days.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.