HP app does not show customized printer names as set in HP app Admin portal

[GbR79]

We bought 6 printers of the same model for our office (HP Color Laser Jet Pro MFP4302). All printers have been customized with a descriptive name and location under the HP app Admin portal where they are all easily identified (such as "Logistics Printer" or "Sales Team Printer", etc.). The printer's name and location correctly show up when selecting printers under Windows Settings.

However, the customized name and location does not show up in the HP app on users' computers, which makes it impossible to guess which printer is which one (all printers show up as "HP Color Laser Jet Pro MFP4302" with no location information).

Unless there is a fix or I am doing something wrong, the HP app is useless for small and medium office environments with more than one printer. Currently our users are using the printers from the Windows dialog box, but the HP app offers some additional functionality which would be nice to have.

Any suggestions? Is it possible to request this feature for future development?

[Dragon-Fur]

@GbR79 

Welcome to the HP English Community --

You are not the only one who would like to have a rename option and not the first to have requested the feature.

To date, such a feature is not available in the in HP Smart - Windows - application.

The limitation is thus far part of the application.

HP Smart - Mobile - on a printer that is not part of the HP+ service

Open HP Smart

Select the printer (one from the Printer list menu)

Tap on "Ready" or 'Printer is Asleep"

Section Options

Rename My Printer

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References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

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Open 

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HP LaserJet Printers

• HP Color LaserJet Pro MFP 4302fdn Printer
• HP Color LaserJet Pro MFP 4302fdw Printer
• HP Color LaserJet Pro MFP 4302dw Printer

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[GbR79]

Thank you for your reply. I hope someone from HP reads this forum then...