HP computer says HP printer is offline

[kim48]

My HP laptop constantly is losing connection with my HP printer.  It says that the printer is offline.  I believe the problem is with the computer, not the printer because this issue never happens with my husbands' mac or my sons toshiba.  I find it odd that it is only an hp to hp issue.  To get the printer back online I have to uninstall and reinstall the software.  It will fix the issue for a short time, then it goes back offline for no reason that I can find.  I sought out support and discovered that an update for windows 10 users is the fix for the offline issue.  Upon installing the  Windows update KB3147458 (Windows 10 only)  

My computer will not accept the update.  It says that the update is not applicable to my computer.  What else can I do? 

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[kim48]

So far it is working.  Thank you so much!  I sure hope this is the fix.  I have been fighting this for quite a while!