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‎11-15-2020 03:54 PM - edited ‎11-15-2020 03:55 PM

HP Recommended
Product: deskjet 1050 J410
Operating System: macOS 10.15 Catalina

Downloaded the new MacOS Catalina upgrade and then got the infamous "this is harmful for your computer" pop ups as i see everyone is experiencing. I uninstalled but now i cant find the software to re-install anywhere. Looks like the printer i have must be outdated on the hp website. Really need to use my printer for work and my printer usually works perfectly otherwise. Do not want to have to get a new printer just because i cant find the software.

Please help!!!!!!

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1 person had the same question
2 REPLIES 2

‎11-15-2020 10:36 PM

HP Recommended

Hi,

Please make sure to unplug the printer from the Mac.

 

Next. make sure your macOS is fully up to date with any of its latest updates.

https://support.apple.com/en-us/HT201541

 

Next, follow the HP Uninstaller to uninstall any existing software:

https://support.hp.com/us-en/document/c06960563

 

Finally, reinstall the latest drivers below:

https://support.apple.com/kb/dl1888?locale=en_US

 

Now reconnect the printer to your Mac and check for any difference.

 

Shlomi



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‎11-16-2020 06:34 AM

HP Recommended

Hi Shlomi,

 

Thank you for your reply! I have followed all the steps but i keep getting a pop up that says "this volume does not meet the requirements for this update" when trying to install the HP printer software. Do you have any recommendations for this?

 

Thank you!

Stef

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