HP digital fax: I have the 8139e Printer and I dont have digital fax on my advanced settings

[EllieTri]

I have the HP 8139e printer and I would like the option to have the digital fax but it does not show up in the advanced settings. I tried to do the archive and print option on the FAX>> Fax Archive and Forwading>> and add my email I want it sent to but it did not work 

Please Help!!

[Sneha_01]

Hi @EllieTri,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To set up digital faxing on your HP 8139e printer, follow these steps to troubleshoot and enable the feature:

Check Printer Compatibility

1. Verify Model: Ensure that your HP 8139e supports digital faxing. You can usually confirm this in the printer manual or on the HP website.

Enable Digital Fax in HP Smart App

Open HP Smart: Launch the HP Smart app on your computer or mobile device.

Select Your Printer: Click on your HP 8139e printer to open its settings.

Access Settings: Go to Printer Settings or Manage Your Printers.

Look for Digital Fax Options: Check if there's an option for digital fax or fax settings under the advanced settings. If you don’t see it, your printer may not support this feature.

Setting Up Fax Archive and Forwarding

Navigate to Fax Settings: Go to the Fax tab within the HP Smart app.

Select Archive and Forwarding: Choose Fax Archive and Forwarding.

Add Email: Ensure you correctly enter the email address where you want faxes to be sent. Double-check for typos.

Save Settings: Make sure to save any changes you make.

Test the Setup

Send a Test Fax: Use the printer’s fax functionality to send a test fax to see if the email forwarding works.

Check Spam/Junk Folder: If you don’t see the email in your inbox, check your spam or junk folder.

Update Printer Firmware

• Make sure your printer’s firmware is up to date. You can check for updates through the HP Smart app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support