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‎05-16-2020 12:20 PM

HP Recommended
Product: Officejet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Having just this week solved the problem of my printer not printing colour, an HP instigated driver update has again prevented me from printing in colour.  There are no colour options in printer preferences.  Cartridges are HP Ink and almost full.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2020 02:00 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-16-2020 02:00 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-17-2020 03:39 AM

HP Recommended

Fixed!  Thank you

Was this reply helpful? Yes No
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