HP easy scan suddenly not communicating

[robanob]

Hello

My HP easy scan is suddenly not communicating with my MacB pro 2020

I'm running macOS Sonoma 14.5

Printer HP Envy 5020

I've tried to re install HP firmware updater with no luck..

Any help would be greatly appreciated.

[A_Gayathri]

Hi @robanob ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Easy Scan stops communicating with your HP Envy 5020 printer on macOS Sonoma 14.5, there are several troubleshooting steps you can try to resolve the issue:

Restart Devices:

• Restart both your MacBook Pro and the HP Envy 5020 printer.

Update macOS and HP Software:

• Ensure your macOS is up to date. Go to System Preferences > Software Update.
• Update the HP Easy Scan software to the latest version from the App Store or HP's official website.

Reinstall HP Easy Scan:

• Delete the HP Easy Scan app from your Applications folder.
• Reinstall it from the Mac App Store or download the latest version from HP’s official website.

Check Printer Connection:

• Ensure your printer is connected to the same Wi-Fi network as your MacBook.
• If using a USB connection, try reconnecting the cable or using a different USB port.

Reset Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click in the printer list and select Reset printing system. This will remove all printers and scanners.
• Re-add your HP Envy 5020 by clicking the + button and following the prompts.

HP Smart App:

• Download and install the HP Smart app from the App Store. This app can sometimes resolve communication issues and provide more robust scanning capabilities.

Check for Driver Updates:

• Visit the HP Support website and search for your printer model.
• Download and install any available firmware and driver updates for macOS Sonoma.

Firewall and Security Settings:

• Check your firewall and security settings to ensure they are not blocking the communication between your Mac and the printer.
• Go to System Preferences > Security & Privacy > Firewall and make sure it's configured to allow communication with your printer.

Check HP Utility:

• Open HP Utility from your Applications folder.
• Ensure your printer is listed and check its status.

Printer Reset:

• Perform a hard reset on your printer. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Refer to this document: HP ENVY 5020 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[robanob · Accepted solution]

Hello Gaya,

Thank you so much for the troubleshooting information.

I am currently going through an elimination process of everything you have suggested and still working on it.

I will reply back once and hopefully when I get the issue resolved.

Best Regards

Rob

[robanob]

Hello again Gaya.

I have finally resolved the issue.

Thanks for your help, much appreciated

[A_Gayathri]

HI @robanob ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support