HP envy 4520 help! Service station??

[LBJhelp]

Hello, I’m just trying to print out a shipping label from my I phone, out from my HP Envy printer.. I’ve  turned the Internet on and off, unplugged the back of the printer and the wall plug, and plug them back in. I continue to get a message that says  “ Service  station stalled “ Press the OK button to have the printer automatically attempt it recovery process ... I hit ok and the ink  cartridges inside move back-and-forth and then it makes a very not pleasant noise. And then the same message shows up again ???? Any help! THANK YOU! 

[sandytechy20]

@LBJhelp

Welcome to HP forums, I see that you are getting service station stalled error.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

Remove and reinstall the ink cartridges

1. Turn on the printer, if it is not on already.

2. Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the carriage is idle and silent before you proceed.

4. To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.

5. Pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

6. 1. 

      Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

7. Inspect the contacts for any protective tape that still might be on the nozzles.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

8. Remove the protective tape from the contacts, if necessary.

      CAUTION: 

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   

9. Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.

10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

    Figure : Inserting the ink cartridges

11. 1. 

       Insert the ink cartridge

    2. Close the lid

    3. The color ink cartridge is on the left, and the black ink cartridge is on the right

12. Repeat the previous steps to remove, inspect, and reseat the other ink cartridge, if necessary.

13. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door.

    

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

[sandytechy20]

@LBJhelp

This looks like a hardware issue. I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, Click here to access your public post and Select - "Accept as solution"