HP envy 4522 works when cable connected but not wirelessly

[Biggles101]

When cable is used the printer prints.  When trying wireless printing, the printer shows the document in the queue but fails to print. No error message arrives. Tried another PC (both Toshiba laptops with Windows 7) but the same thing happens.

It appears to be a printer problem or the driver. I downloaded the driver from an HP site. EN4520_72.exe was the file name.

[Rainbow23]

@Biggles101,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect your HP ENVY 4522 All-in-One Printer to the wireless network.

This issue could occur if the network is not 802.11 b/g/n – 2.4 GHz network or the printer not configured properly.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Wireless Printer Setup (Windows)

Let me know how this works.
 

You have a good day ahead.
 

[Biggles101]

Thank you Rainbow 23. I went through the steps you provided and all seemed to go well. However, when I tried to print a test page from printer properties, it gave the same result, i.e. the document was in the printer queue but the printer failed to print it. I think that fact shows that the PC and printer were connected wirelessly. I also saw messages on the printer screen indicating the setup was correct and I was connected to the right network.

I did not have enough time to try everything a second time but I will do that in the near future and report the results.

Here are a couple of questions in the meantime if you have time to answer them:

1) the wireless network was showing as PUBLIC. I changed it to HOME GROUP and wondered if that could be an issue. I did make sure that the printer was shared.

2) when the printer icon appears in the list of devices & printers, it is grayer than other devices. Does this imply the setup is incomplete?  As before, the printer works well when connected to the PC with a USB cable.

One other point. When I used the driver/installation site, the search for the printer kept resetting after progressing for several seconds. This is where I will start troubleshooting when I get back to the problem.

Regards, Biggles101

[Rainbow23]

@Biggles101,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

After going through your questions, I see that the software has not installed properly.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the links to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Step 3: Update the firmware from the link: Firmware Update

Let me know if this works.

You have a good day ahead.

[Biggles101]

Hi Rainbow23,

further to my earlier post where I said I still had the problem of not being able to print even though the printer was showing documents in the print queue, I took the printer to another location (different router involved) and successfully followed your instructions on a 32 Bit Windows 7 laptop, including downloading the software from the site you mentioned. Then I searched for printers on another 64 Bit Windows 7 laptop and a 64 Bit Windows 10 laptop. In both cases, the printer worked perfectly. 

So, now I have to investigate the other wi-fi setup to see if there is a problem there which prevents the printer from printing. I  will post another reply when I have that figured out.

Biggles101, 11Apr17

[Biggles101]

Hi Rainbow23,

I saw your latest post after I had successfully got the printer to work with 3 other laptops at a different location (see my post of 11Apr17). I will now go back to the original location and follow all your steps and report the outcome. Not sure when that will be exactly but soon.

Biggles101, 11Apr17

[Rainbow23 · Accepted solution]

@Biggles101, 

I understand that you will try the steps later and get back to us.

Please follow the steps and let us know the results. I also appreciate your time and patience.

You have a good day ahead.

[Biggles101]

Hi Rainbow23m

I finally got back to the PC with the printer problem and followed your instructions to the letter. I am happy to say the printer worked flawlessly. Thanks for all your help. Your solution was just what I needed.

Biggles101  20Apr2017 

[Rainbow23]

@Biggles101,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.