HP envy 5000 printer website password reset

[mrb1t]

How do I reset the credentials to log into the website via the network to my envy 5000

[zoey7886]

@mrb1t, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 5000! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're trying to reset credentials for logging into a website via the network on your HP Envy 5000 printer, it depends on what credentials you're referring to. Here are a few possibilities:

1. Reset HP Smart Account Credentials (HP Connected Login)

If you're trying to log in to HP Smart or HP Connected and forgot your password:

1. Go to HP Smart website.
2. Click Sign In and then Forgot password?
3. Enter your email and follow the instructions to reset your password.

2. Reset Network Credentials for Wi-Fi Login

If your printer is not connecting due to Wi-Fi password issues:

Reset the Wi-Fi settings on the printer

• Touch the Wireless icon on the printer display.
• Select Restore Network Settings (under Advanced or Reset).
• Reconnect the printer to Wi-Fi using HP Smart or Printer Setup Wizard.

Reconnect with a New Wi-Fi Password

• If you changed your Wi-Fi password, update it by reconnecting the printer:
  • Open HP Smart or go to Settings > Devices > Printers & Scanners in Windows.
  • Remove and re-add the printer using the new credentials.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,