HP envy 6234 Printer it will not print from a Dell Inspiron Lap top

[Sevenoaks1]

I cannot print from my Dell laptop. it did print by WiFi until a month ago. I can print by USB from a desk top which I am trying to retire. I have had a local IT expert visit and after 2 hours he gave up, saying there must be an incompatabilty problem. He uninstalled and reinstalled drivers etc. I cannot make the lap top print via USB which would be useful but not ideal. Any ideas please Thank you. DC

[Nal_NR · Accepted solution]

Hi @Sevenoaks1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing. 

Click here and update the firmware. 

Check if your Dell laptop has any security blocking the printer

You may also refer to this document for other print quality issues.  

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sevenoaks1]

Good afternoon Elohi, i followed the instructions to reinstall all the drivers etc. i tried to print a file and while it said printer rteady and showed printing 1/1 nothing printed. BUT BUT I plugged in (nothing else) a USB cable to my lap top and 2 earlier failed print jobs and the last requested print job printed out immediately. This USB  method had not worked previously. The print queue showed nothing, in respect of the 2 earlier failed prints or the last job.

It would be more convenient to use Wi Fi printing, a USB cable solutiononly means I have to take my lap top to the printer. This allows me to "retire" my desk top. We have just moved and I do not have a study or room for setting up a desk top permanently.

Thank you most grateful for your help. Bye for now DC now at Crewkerne not Sevenoaks.

[Nal_NR]

Hi @Sevenoaks1,

You are Welcome!

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

Refer to this document in the future, follow the instructions for WI-FI-direct, and see if that helps. 

Take care.