HP envy Boot up frozen in boot up.

[Printermental]

my HPNV7155 is stuck on a bootup screen and I’ve been trying for over a week to get it working again. I see from previous people who have the same problem have to be private messaged to get it hard reset since they don’t have access to the screen like I do.

[Pallipurath]

Hi @Printermental 

Welcome to the HP Support Community.

Thank you for posting your query.

Thanks for explaining the situation so clearly. It’s genuinely frustrating to be stuck on the very first boot screen of a brand-new laptop—especially when none of the options respond and you’re unable to proceed. This kind of freeze during the initial setup is typically caused by a glitch in the Windows onboarding interface or a miscommunication between the touchscreen and input drivers.

Force a Restart

• Press and hold the power button for 10–15 seconds until the laptop shuts down completely.
• Wait a few seconds, then press the power button again to restart.
• If the setup resumes at the same screen, proceed to the next step.

Connect an External Keyboard or Mouse

• Plug in a USB keyboard or mouse to bypass potential touchscreen or driver issues.
• Try selecting “Yes” or “No” using the external device.
• If the Accept button becomes active, click it to proceed.

Perform a System Recovery

If the screen remains frozen after restart:

• Power off the laptop.
• Power it on and immediately press Esc repeatedly → then press F11 to enter Recovery Environment.
• Choose Troubleshoot > Reset this PC > Remove everything
• Follow the prompts to reinstall Windows and restart setup

Reference:
HP System Recovery Guide

Use HP Cloud Recovery Tool (if needed)

If recovery fails or the setup remains frozen:

• Download the tool from another PC:
  HP Cloud Recovery Tool
• Create a recovery USB and reinstall Windows from scratch

I hope this helps

Take care and have an amazing day!