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‎01-13-2024 01:02 PM - last edited on ‎01-15-2024 06:36 AM by Retired

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

Nothing in the forum works. Need actual instructions to fix this. Seems like everyone with this model has the same issue. Shame on HP for putting this product on the market

Category:
3 REPLIES 3

‎01-16-2024 09:59 AM

HP Recommended

Hi @Timquin,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.


I'm sorry to hear that you're experiencing issues with your HP Envy Photo 7155. Technical problems can be frustrating. Let's try to troubleshoot this.

 

Firstly, have you tried the basic troubleshooting steps such as turning the printer off and on again, checking for paper jams, and ensuring that all connections are secure? If not, please do so.

 

If the issue persists, you can try the following steps:

 

  • Firmware Update: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website for your specific printer model. Follow the instructions provided by HP to update the firmware.
  • Factory Reset: Perform a factory reset on your printer. This will revert the settings to their default state. Be aware that this will erase any custom settings you have configured.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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‎01-16-2024 10:16 AM

HP Recommended

Once again, your response is the same…..”factory reset, firmware update” I stated that NONE OF THAT WORKED!!! HP product is frozen on startup screen and will not work. This has happened to so many people on here, how do you not have a solution to share????

1 person found this reply helpful
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‎01-16-2024 10:44 AM

HP Recommended

Hi @Timquin,

 

Thank you for your response,

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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