HP envy prints a few lines on each page before finally printing the document properly

[Julieriis]

The printer often prints small parts of the document on several pages before finally printing the document properly.  Also the colour option isn't always available and when it is it often switches back to black & white even after I have selected colour.  I have tried reinstalling the software which works for a couple of print jobs and then reverts back.

I bought the printer in 2018 and it is clearly still in working order so frustrating that it isn't getting the right messages.

I will need to get a new printer if this can't be resolved.  On the one hand I've been very happy with how HP printer worked for 2 of the years I've had it so would prefer to buy another, however, if I know it will only last 2 years then should I be looking elsewhere?  I hope somebody can help

Thanks

Julie

[Echo_Lake]

@Julieriis

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Clean the printhead and cartridges to resolve print quality issues including incorrect colours, streaks, and faded prints.

1. Load plain white paper in the tray.

2. Run the cleaning tool.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

   • Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.

3. If the page that prints has defects, the printhead might be badly clogged. 

Hope this helps! Keep me posted for further assistance.
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