HP initiates printer update. Printer driver fails to install. No information on product page.

[dgramstad]

I've been notified several times now that a new printer driver is ready to install for my HP 9025 all in one.  The message box pops up in the bottom right corner, I click on it and the HP Smart software runs, tries to download a driver, and the installation fails.  I've gone to the HP support site but I am unable to discern if there there is anything that I should install or not.

Has anyone else experienced this issue and/or have any suggestions?

.Driver update available.pngunable to istall printer dirver.png

[Dragon-Fur]

@dgramstad 

Welcome to the HP Community --

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@dgramstad wrote:

I've been notified several times now that a new printer driver is ready to install for my HP 9025 all in one.  The message box pops up in the bottom right corner, I click on it and the HP Smart software runs, tries to download a driver, and the installation fails.  I've gone to the HP support site but I am unable to discern if there there is anything that I should install or not.

Has anyone else experienced this issue and/or have any suggestions?

.Driver update available.png

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Consider moving over to the replacement for HP Smart.

The HP App is now available for Windows

HP - Free download and install on Windows | Microsoft Store

-- What is the issue?  --

Could be a couple of things, including one or more of the following:

• HP Smart cannot be updated -- the application might no longer be available in the app store.  If the update is trying to pull an update that is not available, the update request might not realize the problem and will keep asking whether you want to update.

• There have been reports that there is a "buggy" version of the HP Smart that causes an odd "Save display" issue.   If the update had been available but was pulled, the automatic update might not be feasible.  -- Note -- If you are hit with this HP Smart bug and do not want to upgrade to HP App, at least install the HP App > Restart your computer > Test HP Smart

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HP App  >>> Download / Install - How-to, FAQ, Troubleshooting

                                 << Important -- 2026 >>

HP has replaced the HP Smart application with the HP App.

The HP App is available at the App Store for your supported device (computer, tablet, phone)

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

• HP OfficeJet Pro 9025 All-in-One Printer
• HP OfficeJet Pro 9025e All-in-One Printer

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