HP officejet 7612 Printer assistant, Downloaded full driver but ended up having the Basic driver

[DannyLynn]

I downloaded and install the full feature software and driver of HP 7610 on the official site of HP however when I checked the Driver and it said that it is only the basic driver. I also try to open my printer assistant but it will direct to setup printer. May co-worker has also a problem in this printer the driver installed to him is HP 7610 class driver. He can not print A3 paper because it dont appear in the drop down list. We tried the advance settings of the printer but A3 paper and other paper are not in the drop downlist. Can you help us with this. We have the CD installer by the way. other workmate also installed the printer but working fine with them. my Laptop is Lenovo ideapad while my co-workers laptop is ASUS. Thank you for replying! I hope to here with you very soon. Thank you!

[Jeet_singh]

@DannyLynn,

Welcome to HP Support Community,

Let's try and run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Next thing, I would suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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