HP officejet pro 9012e without setup cartridges.

[Mrwhiskers50]

I have a HP officejet pro 9012e that has been working, but is out of warranty.  I went to clean printer head contacts.  Now message appears, that I need to install the setup cartridges, that are long gone.  Cannot access anything on the printer at all.

[VikramTheGreat]

Hi @Mrwhiskers50,

Welcome to the HP support community.

I understand you have trouble with the printer, where it's asking you to use the setup cartridges, and you no longer have them. To bypass the issue, we need to have the original HP ink cartridges. Do you have the new set of HP ink cartridges with you?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Mrwhiskers50]

Hello, 

I do not have any messages.  

[Mrwhiskers50]

S/N TH1CR46055

[VikramTheGreat]

Hi @Mrwhiskers50,

Thank you for sharing the printer details.  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support