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HP Recommended
Microsoft Windows 10 (64-bit)

Hi I was given an HP photosmart 7960 but when I plug it in an it autoinstalls, it just reads 'drivers not available' on the 'printers and scanners' page. I've tried reinstalling but it comes up with the same message every time. Hp print and scan doctor links to empty driver page and all other references to this seem to say it will use default windows printer drivers, but it's not working for me.

 

Any way of solving this?

2 REPLIES 2
HP Recommended

Hi @Ellis334
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Photosmart 7960 Photo Printer wherein the drivers are not getting installed.

 

I suggest that you follow the steps to install the windows built-in drivers from this link

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
HP Recommended

Hi @Ellis334 ,

 

You may try with the next driver:

>> https://www.driverscape.com/download/hp-photosmart-7960-series

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.