HP printer connected to my Mac desktop is printing an old document on top of any new document.

[earthsong]

My printer is printing an old document on top of any new document.  There is no old tasks in the queue.  Attached to Mac.  Tried restarting printer, also unplugged power cord.  Problem persists.  I think it's associated with the printer software on my computer.  Any help?

[Kumar0307]

@earthsong

Welcome to the HP Support Community!

Updating the printer firmware and installing the printer with AirPrint drivers may resolve this issue. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Re-add the printer using AirPrint drivers

Please ensure that the Mac is up to date with its software.

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

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