-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP printer incompatibility with Catalina
Create an account on the HP Community to personalize your profile and ask a question
11-24-2020 10:57 AM
I have an HP Officejet Pro 8600 all in one printer, that I am trying to use with MacOS 10.15.7. There is a known incompatibility that was supposed to be fixed with new printer drivers. I have been on the phone with Apple support, and we did everything they were told would fix the problem, but I still can't print. We removed old drivers and re-installed the latest ones (Nov 24, 2020). The printer and the computer see each other. I can scan, but whenever I try to print, the file transmits and then I get a message "Waiting for printer to become available". Several links at various websites have been claimed to fix the problem, but the Apple folk advised me I should get advice from HP before downloading questionable software. This issue is very annoying. If I have to go buy a new printer, it is not going to be from HP.
Solved! Go to Solution.
Accepted Solutions
11-24-2020 12:33 PM
Hi,
Please uninstall any currently installed software by following the HP Uninstaller as described below:
https://support.hp.com/us-en/document/c06960563
Once completing the uninstall, download and install the latest drivers below:
https://support.apple.com/kb/DL1888?locale=en_US
Finally, from System Preferences > Printers & Scanners press the plus sign and select your printer.
be sure to select the printer model from within the Use drop-down menu and check for any difference then.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-24-2020 12:33 PM
Hi,
Please uninstall any currently installed software by following the HP Uninstaller as described below:
https://support.hp.com/us-en/document/c06960563
Once completing the uninstall, download and install the latest drivers below:
https://support.apple.com/kb/DL1888?locale=en_US
Finally, from System Preferences > Printers & Scanners press the plus sign and select your printer.
be sure to select the printer model from within the Use drop-down menu and check for any difference then.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community