HP+ printer not assignable to my HP account

[MrGoete]

My HP+ printer (LaserJet M140we) is not assigned to my HP account.

HP Smart does not display an ‘Add printer’ dialog box.
Instead, the printer is shown in the HP Smart App itself, but not in the HP account dialog.

The printer is online but cannot print. The exclamation mark is blinking.

I have worked for more than 2 hours together with ChatGPT to solve the problem by myself.
The last conclusion was: 
Only the HP service can help. And they must resolve the existing HP+ account assignment on the server side.

Do you have any experience with this stuff?
Do you have any recommendations to me?

[Dragon-Fur]

@MrGoete 

Welcome to the HP Community --

Perhaps...

Check that Web Services is running --  HP+ enabled printer connections depend on the printer being connected to the Internet.

Start here

 HP printers - Managing the printer internet connection (Web Services)

Web Services is used to connect the printer to the Internet. 

Web Services recognizes the printer and hands it to whatever service is "next". 

For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.

Troubleshooting Web Services

  HP printers - Cannot connect to Web Services

and

 User Guide – HP LaserJet MFP M139e-142e Series

What else?

I will notify our Moderators of your concerns -- the printer is not that different from others, but there might be something an agent could check that requires access to private information.

Should there be a response, look for a message here before the agent uses other methods to contact you.

----------  Commentary / FYI  ----------

This model is one of the unusual printers that HP sold for a while as "HP+" enabled.

HP+ enabled does come with some checkpoints not found is non-HP+ printers and perhaps even those printers on which HP+ has been enabled "after the fact".

I've never had much luck with ChatGPT -- I believe the AI to be generally not as familiar with HP products as is the HP AI --

That said,

The HP AI is still learning, too.  The more information provided -- and how the question is asked impacts the results.

Too, one does need to invoke the AI part of the virtual agent using option named "Use AI Search" 

 https://virtualagent.hpcloud.hp.com/?botClient=Portal&lc=en&cc=us 

In general, though, the results you found are the results we'd expect in this instance.

Troubleshooting -

HP LaserJet MFP M139-M142 printers - Blinking lights

Below and Section Attention light blinks

-----------------------------------------------------------

Item #4

! Attention light: The printer has an issue (error state) and requires user attention.

Note:

HP+ printers only: If the light blinks fast (4 blinks per 3 seconds), there is an issue with your HP account and/or printer connection. Open the HP Smart app for more information.

-----------------------------------------------------------

General Example - HP Smart / HP Connected Account

HP_Smart_Connected_HP _Printer_Options_4

--- --- --- --- --- --- --- ---

Things that are HP Smart – Windows

HPSW

============================

HP App / HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

HP Smart / HP App is an application that supports print and scan for PDF and Photos / Images.   In an HP+ enabled printer or one of a select non-HP+ printers, premium scan features are added to the application.

The HP Smart application is available in the Microsoft Store

Search the site for "HP Smart"

Not your store?

Scroll to the bottom of the page and Select the Language / Location

AND / OR

For HP Smart / HP App

Go to

123.hp.com - Printer setup from the HP® Official site

OR

   Open the Product Homepage for your printer >  Product Home - Printers

Next,

Open Category Software & Drivers

Section Install HP Smart / HP App (as listed / available) to complete setup and support

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask for help or use the Homepage method to download and install the HP Smart / HP App application.

Instructions...

>>> How to Use >>>    HP printer setup (HP App) 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Accessibility > Contrast Themes >> Switch to None

Settings > Personalization > Colors > Choose your mode = Light

Next,

The Small Print

NOTE >> Some settings are the same for HP Smart and its eventual replacement application HP App.  Settings might serve the same purpose and might be located in different places within the HP App.

• Read the Terms of Use document to understand the conditions of using HP Smart / HP App products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read HP printer setup (HP App) >> Read FAQ - including - What are the requirements to set up a printer using the HP App?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth (on your computer) at least for the initial HP Smart / HP App setup: Enable Bluetooth on your computer or mobile device so that HP Smart / HP App can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart / HP App requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart / HP App, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Ensure that Network and Sharing are enabled. 
  • Example Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
  • Private Network > Network discovery = ON
  • Checked “Set up network connected devices automatically”
  • File and printer sharing = ON
• Where possible, HP Smart / HP App might benefit having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP Smart / HP App application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.

Help Here:  Unable to download and install the HP app

and

Check / Update >> Every device (computer(s) and / or mobile) where HP Smart / HP App is installed should be running the latest version of the application available for that device platform (Operating System / Version).

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet MFP M140we Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"