HP printer recurrent port mismatch

[SBTWD]

I get recurrent problems where the printer is reported ofline (although it is clearly connected to my WiFi network), or returns an error to my laptop.  I run the Print and Scan Doctor program and inevitably it is a port mismatch issue, which gets corrected, but then can return within days.

I am a relatively low volume user, and print almost exclusively from my laptop, although I have had occasional failures from my iPad - and oddly enough that happened recently and the laptop was perfectly well able to print.  The iPad could "see" the printer and recognized its presence, but the printing failed.

Any thoughts?

[Kumar0307]

@SBTWD, Welcome to the HP Support Community!

Assign a manual IP address to the printer to resolve this issue:

Make sure the printer and the PC/iPad are wirelessly connected to the same network.

Either a 2.4GHz or 5GHz network.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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