HP printer says error state

[Tiana11]

When I go an try to print, I immediately get a message that says either “printer is in an error state” or “printer is offline”. I’ve uninstalled and reinstalled everything multiple times, updated my laptop, and nothing has changed. 

[Kumar0307]

@Tiana11, Welcome to the HP Support Community!

Are you using the HP Smart app to print?

Install the printer using the TCP/IP port to resolve this issue:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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