HP printer update not working

[electrovalent]

Hi,

I am trying to upgrade firmware on my Deskjet 5525 printer (USB 2 port connected) but HP printer update software ''PS5520_R1610A'' is unable to find the connected printer.

Latest driver & software is installed and printing through USB is working.

Run as admin, restarting, reconnecting or connecting wirelessly doesnt solve the issue.

Any suggestions please?

[Dvortex · Accepted solution]

Hello, @electrovalent – Greetings!
 

Thanks for stopping by the HP Support Forums! I’d like to help 🙂

I see that you are trying to update the printer firmware and is facing issues. You need to have the full feature printer drivers installed to update the firmware correctly. Check the steps below to re-install the full feature drivers and to update the firmware.
 

• Unplug the USB cable from the printer and computer, if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Restart your computer.
• Now click on HP Deskjet Ink Advantage 5525 e-All-in-One Printer to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the printer and the PC.
• Now, go back to HP Deskjet Ink Advantage 5525 e-All-in-One Printer to download and update the firmware.

Those steps should do the trick, let me know the outcome!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[electrovalent]

Hi, and thank you.
It seems that the issue was on the executable file.
After downloading again and again, the third file run correctly and found my printer.
Everything else went smoothly.

[Dvortex]

Hello, @electrovalent

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[chrispeters123]

1. Connect to the Internet if the computer is not already connected.
2. Open Device Manager. ...
3. Expand Other devices. ...
4. Right-click a name of one of the unknown devices and select Update Driver Software.
5. Follow the directions on the pages that open to install any available driver updates through Windows.