HP site says my Envy 5530 printer serial # is not valid!

[brownstudy610]

I have owned an HP Envy 5530 printer since 2017. 

The label on the back of the printer says its serial number begins with CN4B******

But when i enter that number as my device's serial #, this site replies that the number is not valid.

But...it is! That's what the label says!!

Does anyone have any clues how to get around this or should I just forget about it? It seems to be a loose end not worth tying up.

[Dragon-Fur · Accepted solution]

@brownstudy610 

Welcome to the HP Community --

Dragon Opinion

It's a loose end - Ignore it.

A few examples...

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HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

As far as HP Support is concerned, the serial number doesn't exist because the printer is out of Warranty.

Meh.

You don't care; you are not going to talk to HP about a printer from 2017.

HP Support Assistant might kick about an invalid serial number only because the app might be trying to check your Warranty and cannot do that. This is "kind of" related to HP Support not recognizing your serial number.   Ignore it. 

Next,

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Aged devices (printers and computers) might also balk at being added to your HP Account device list. 

Oddly, once added, presumably when the device was new enough to be "seen" by HP, old devices can persist in your HP Account device list for years.

HP Account - Device Dashboard

HP_Account_Dashboard_8

Next,

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“HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Printers added here are generally only those printers that support ePrint -- or, for newer printers, Print Anywhere

Older Printer - old ePrint

HP_Smart_Connected_Edit_ePrint_Address_5

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5530 e-All-in-One Printer series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[brownstudy610]

Thank you so much for the thorough reply! It answered all my unasked questions 🙂  I will stop worrying myself about this thing.

[Dragon-Fur]

@brownstudy610 

You are welcome.

As every server in every restaurant and on every cruise ship on the planet has said,

"Excellent choice!"

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"