HP smart Tank driver unavailable

[Malcvillan]

Recently had a new router for the same broadband  provider and now I cannot get my HP Smart Tank 7300 series to come on line - HP app can't connect and under the settings on the computer it says driver is unavailable  against the printer and the only option is to remove the device - I don't know what to do

[Kuroi_Kenshi]

Hi @Malcvillan,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 7300 printer is showing “driver unavailable” after changing your router, and the HP Smart app cannot connect. This usually happens because the printer lost its network connection or the driver got corrupted. Let’s go step by step to fix it.

Power cycle printer and router

Turn off the printer and unplug it for 60 seconds.

Turn off your new router for 30–60 seconds, then turn it back on.

Turn the printer back on and wait until it fully starts.

Reconnect the printer to your Wi-Fi network

On the printer control panel, select Wireless Setup Wizard.

Choose your home Wi-Fi network and enter the password.

Wait for the printer to confirm it’s connected.

Remove the old printer from Windows

Go to Settings → Devices → Printers & Scanners.

Select your HP 7300 → click Remove Device.

This clears the previous network settings that may be conflicting.

Reinstall the latest driver

Go to HP Support → Software and Drivers → HP Smart Tank 7300 series → Windows.

Download and install the full driver and software package.

Follow the prompts to add the printer back during installation.

Check HP Smart App

Open HP Smart → Sign in if required → Add your printer.

Make sure your computer is on the same Wi-Fi network as the printer.

Assign a static IP (optional, prevents future disconnections)

Print a Network Configuration Page from the printer.

In your router settings, reserve the printer’s IP address.

This ensures Windows always sees the printer at the same network address.

I hope this helps.

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Best regards,