HP smart account - remove old printer

[TRIMA]

Hello and good day

I have bought a new HP printer. This is set up and working. It is a HP OfficeJet Pro 9022e.

My previous, old printer is still connected to the HP smart account. Unfortunately, I cannot remove this printer (HP Officejet Pro X476dw MFP) from the account.

I have done a hard reset of the old printer. Unfortunately without success. It also does nothing when I reset the printer to factory settings.

In the HP Smart App on the PC and on my iOS App the old printer is removed (forget device).

In the HP Smart account (https://www.hpsmart.com) the printer is still there as mentioned.

At https://support.hp.com/ch-de/dashboard/device, only the new, active printer is displayed. I was able to remove the old printer there.

How can I remove the printer under HP Smart?

Unfortunately, I have not found a solution here:
https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/how-to-remove-printer-from-HP-Account/m...

Thanks for the help and best regards 👍

[Rainbow23]

Hi @TRIMA,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you want to remove your older printer from your HP Smart Account.

Please follow the steps from this document to update the HP smart Account. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TRIMA]

Hello @Rainbow23

Thank you very much for your answer 👍

Can you please read through my post again? Thank you 😉

I opened your tutorial and wanted to follow the steps listed in it.

However, this does not work 😪

As you can see on the printscreen in my first post, I do not have "remove printer" to select.

What do I do now?

Thanks for the further support and best regards

[Rainbow23]

Hi @TRIMA,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[TRIMA]

Hello @Rainbow23

Thank you for your answer.

OK I will contact HP Support via telephone.

Regards