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‎11-21-2020 10:36 PM

HP Recommended
Product: Lenovo
Operating System: Microsoft Windows 10 (64-bit)

Can’t get HP smart app to install

Category:
3 REPLIES 3

‎11-21-2020 10:42 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Have you tried using the HP FULL software solution? What's the printer model?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎11-22-2020 12:11 AM

HP Recommended

Thank you for replying😊. It’s a hp 2724 all in one. I used the virtual agent and went through a long scary process and it is installed but now I’m using the the hp print/scan doctor cause I got a “failed to communicate” message. I’ve turned the router off and back on already but should I do it again? 

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‎11-22-2020 07:13 AM

HP Recommended

Hi @Shellyh66 

 

Try the HP FULL software solution.

 

Download and Install from this link:

https://support.hp.com/sg-en/drivers/selfservice/hp-deskjet-2700-all-in-one-printer-series/29378157/...

(it works for Win 10)

 

Check out this resource that shows you how to do it:

https://www.youtube.com/watch?v=oilY4nmJoK8

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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