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‎05-07-2026 11:56 AM

HP Recommended
Operating System: Microsoft Windows 11

I recently got a new computer. I can send documents to the printer and it works just fine. When trying to use the HP smart app on my computer to scan a document, the printer is not found or even recognized.

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1 REPLY 1

‎05-29-2026 01:15 PM

HP Recommended

Hi @Chris9176,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I understand that printing works correctly on your new Windows 11 computer, but the printer is not detected in the HP Smart app when you attempt to scan.

Please try the troubleshooting steps below for Windows:

  1. Restart both the printer and the computer.
  2. Make sure the printer and computer are connected to the same Wi-Fi network (if using a wireless connection).
  3. Open the HP Smart app and check the printer status.
  4. In HP Smart, click Diagnose & Fix and allow the tool to detect and repair any connection or scanning issues.
  5. If the issue continues, remove the printer from HP Smart and add it again.
  6. For USB-connected printers, disconnect and reconnect the USB cable directly to the computer and avoid using a USB hub.

You can also follow the detailed HP support steps here: HP printers - Printer is not available when attempting to scan (Windows, macOS) | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


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