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HP Recommended
HP Envy 6065
Microsoft Windows 10 (64-bit)

I am trying to use HP smart to ate up my printer. My printer is connected to the same network as my internet provider and yet I keep getting the message cannot find printer. It tell me to make sure printer and internet provider or network connections are the same. They are and it still says it cannot find my printer

2 REPLIES 2
HP Recommended

Hi,

Please print and evaluate a Wireless Network Test Results page:

https://support.hp.com/hr-en/document/c06543173

 

May the printed Wireless Network Test list any attention or warning section on its header?



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HP Recommended

That's the thing, every printer test is normal, and it says it is online but my online computer in smart software keeps saying it cannot find the printer.

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