HP smart cannot find the DeskJet 2630 printer

[vlado01]

the HP smart application cannot find the HP DeskJet 2630 printer via wifi (notebook and printer are connected to the same wifi) or via USB cable. I tried multiple cables, reinstalled HP smart and restarted the wifi router and printer. Nothing works. My second computer immediately found the printer via the HP smart app, the HP laptop can't find it.

I also tried to download the driver from this page, it doesn't work either.The printer shows me the as installed in the control panel, but the HP smart application does not find them.

https://www.hpdrivers.net/hp-deskjet-2630-driver-download/

[Dragon-Fur]

@vlado01 

Welcome to the HP Community Forum.

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@vlado01 wrote:
Operating System: Microsoft Windows 10 (64-bit)

the HP smart application cannot find the HP DeskJet 2630 printer via wifi (notebook and printer are connected to the same wifi) or via USB cable. I tried multiple cables, reinstalled HP smart and restarted the wifi router and printer. Nothing works. My second computer immediately found the printer via the HP smart app, the HP laptop can't find it.

I also tried to download the driver from this page, it doesn't work either.The printer shows me the as installed in the control panel, but the HP smart application does not find them.

https://www.hpdrivers.net/hp-deskjet-2630-driver-download/

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For those reading

Printer Application

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

and

Printer Software

The HP source for the Full Feature Software / full driver printer software for this printer:

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

Might be the same web pack as the link as noted in your message - I tend to NOT click on sites I don't recognize.

============================================================

I might not understand all of what you are saying.

It sounds like HP Smart has stopped working.

The printer is connected to the same wireless network you use for your other device(s).

The following might help...

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

HP Printer Home Page - References and Resources –

 Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2630 All-in-One Printer 

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