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Locked

‎05-09-2023 06:25 AM - last edited on ‎05-09-2023 10:29 AM by Retired

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

HP smart says "add printer" but than does not show a list of printers. My printer is connected to WiFi and running I keep getting error saying "scanning is not available? Tried to find my PIN from router label, completely confused.

Category:
1 person had the same question
1 REPLY 1

‎05-12-2023 08:47 AM

HP Recommended

Hi @MadBunny 

 

Welcome to the HP Support Community!


I understand that you are not able to scan or add your printer, I am glad to assist you today.

 

Please these steps:

 

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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