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‎07-17-2025 01:35 PM

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer
Operating System: Microsoft Windows 11

Hp envy 6255 using win 11. Tried to download HP smart app to my computer thru Microsoft store. Would download but not install . Logo would appear but went to blank page. No error code. Uninstalled  and installed again several  times but no luck . Inspiron laptop.

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1 REPLY 1

‎07-17-2025 09:00 PM - edited ‎07-17-2025 09:10 PM

HP Recommended

Hi @kath1109 

1. Change you Windows Settings to select Colors > Light mode

 

  • Click Windows > Settings > Personalization > Colors
  • > Choose your mode >  select Light mode

 

  • ferRX_0-1752808425399.png

 

>> https://www.youtube.com/watch?v=jHcrRuv8S0s&ab_channel=YourSixTech

 

2. Then try again to install HP Smart app from Microsoft Store.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.


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