Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-08-2025 12:31 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer

Up dated the computer to a Mac min.  Now I can't get the hp software to find the printer.  The printer is connected with a usb cable.  If I use the add printer thru Mac it can find it but, I can't download the drive from HP to install it.  HP smart will search but can not locate the printer which is a HP LaserJet Pro MFP M28w Printer.  I did reinstall the software for Mac OS 15.  

thanks in advance for any help

 

Ron

1 REPLY 1

‎03-11-2025 09:16 AM

HP Recommended

Hi @Ron383,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you!

 

I understand how frustrating it is when a new computer setup doesn’t recognize your printer, especially when everything worked fine before. Let’s troubleshoot and get your HP LaserJet Pro MFP M28w working on your Mac Mini.

 

  • When adding the printer manually through System Settings > Printers & Scanners, does it print at all, even without HP Smart?
  • Do you see any error messages when trying to install the HP drivers?
  • Is the USB connection detected under System Information > USB on your Mac?

 

This could also be the compatibility issues with your current OS.

 

However, lets try these steps. 

 

Check USB Connection & Cable

  • Try a different USB port on your Mac Mini.
  • If using a USB-C adapter, ensure it's a data-compatible adapter (some only support charging).
  • Go to Apple Menu > About This Mac > System Report > USB to confirm if the printer is detected.

Manually Add the Printer with Generic Drivers

  • Go to System Settings > Printers & Scanners > Add Printer (+).
  • If your printer appears, select it, but instead of AirPrint, choose Generic PostScript Printer or HP LaserJet (if available).

Download HP Easy Start & HP Printer Drivers

  • Uninstall any existing HP software.
  • Download HP Easy Start from HP’s official site. or Click here
  • Run HP Easy Start and follow the setup instructions.

Reset Mac’s Printing System

  • Go to System Settings > Printers & Scanners.
  • Right-click anywhere in the printer list and select Reset Printing System.
  • Restart your Mac and re-add the printer.

Try Wireless Setup Instead of USB

  • If possible, connect your printer to Wi-Fi using the HP Smart app on another device.
  • Once connected, try adding it on your Mac using Add Printer and selecting it from the network.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.