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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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BillLaLonde
New member
2 2 0 0
Message 31 of 49
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HP Recommended

I'm unable to finish the install on my new OfficeJet Pro 8028 due to HP Smart being broken. Is this issue resolved yet?

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BillLaLonde
New member
2 2 0 0
Message 32 of 49
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HP Recommended

Ended up using mobile app to finish set up.

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tbennettt
New member
2 2 0 1
Message 33 of 49
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HP Recommended

Why do I get this message. it has never happened until today. I can print but I can not scan.

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tbennettt
New member
2 2 0 1
Message 34 of 49
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HP Recommended

Any way to get around this. I have got to scan for work and can't get nowhere. I have uninstalled installed and nothing. I can print but can not open to scan.

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jgdnewburyport
Level 1
8 7 0 4
Message 35 of 49
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HP Recommended

I have the same problem and have uninstalled and reinstalled the app a few times with the same result.  I wonder if the app got hacked somehow or if a Windows 10 update did something to make it nonfunctional.  I generally only use the app to scan.  Is there another way to be able to scan things?  I have a laser color jet pro MFP M180 nw printer attached to a Dell 7070.  

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SendHelpWilson
Level 1
11 8 0 1
Message 36 of 49
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HP Recommended

I was able to scan from printer to a USB, then move the USB to the computer.  At least its a work around since HP is non-responsive!  Good luck!  

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tennisrodent
Level 1
3 3 0 6
Message 37 of 49
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HP Recommended

HP's conduct is pretty outrageous.  They're going to be losing a lot of customers over this.  It was tedious enough setting up HP products, but this is the last straw for many.  

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Arnold1961
Level 3
4 4 0 20
Message 38 of 49
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HP Recommended

HP Smart started working spontaneously again, just now.  I can't say I have much confidence in HP after this experience.  Lost time worth more far more than 10 new printers.

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SendHelpWilson
Level 1
11 8 0 1
Message 39 of 49
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HP Recommended

I ended up scanning printer to USB, then USB to computer.  Its a work around since HP is ghosting us!  

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jgdnewburyport
Level 1
8 7 0 4
Message 40 of 49
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HP Recommended

I'll reinstall it again and give it another try and will post back the result.  Fingers crossed.  

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