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‎01-26-2022 07:08 AM - last edited on ‎01-26-2022 08:51 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M130fw
Operating System: Microsoft Windows 10 (64-bit)

Have Laser Jet Pro MFP M130fw.  For the last several weeks, when I try to open HP Smart, a message appears.

"We're sorry, something went wrong.  We could not load......"   Then a box with "retry" in it.

Does no good.

Uninstalled, re-installed, downloaded latest HP smart app.

What gives, can it be fixed?

 

Category:
1 REPLY 1

‎02-08-2022 02:33 PM

HP Recommended

@TerrySesq

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer?
  • Could you please share the picture of the error message?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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