• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-01-2023 12:37 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Deskjet 2512 connected via USB running on Windows 11.  Everything was fine until this week.   Now:


The HP Deskjet 2510 app cannot find the printer. 
HP "Smart" cannot find the printer. 

Windows Device Manager can see the printer.  
Control Panel\Hardware and Sound\Devices and Printers can see the printer. 
MS Word can print. 
Pressing the Scan button on the printer sends the scan to My Documents. 

However, none of the HP software can "find" the printer. 

I downloaded and installed "Full_Webpack-1320-DJ2510_Full_Webpack.exe".

I uninstalled and reinstalled HP "Smart".

Still, "No printers found".

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.