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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
boris875
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HP support assistant

HP Recommended
OfficeJet 8020
Microsoft Windows 10 (64-bit)

HP support assistant worked fine and then stopped working. How to fix? Uninstall software?

HP support assistant is not listed in control panel under program uninstall.

HP suggests a remote desktop fix. Remote desktop control is not available except to buy Windows Pro

which is an expensive fix.

 

Any ideas?

1 REPLY 1
Dragon-Fur
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HP Recommended

@boris875 

 

Welcome to the HP Community.

 

HP Support Assistant is not related to your printer model.

The HPSA software / application is (can be) installed in your Windows computer.

HPSA can be used to monitor the device on which the application is installed.

HPSA can also add supported printers to its device list.

 

HP Support Assistant - software or application on your computer - is likely the "Application" type of the HPSA.

 

If it is installed, the application is located in Settings > Apps > Apps and Features

 

The application can be uninstalled from Apps and Features

Afterwards, Restart the computer and log in

Install a fresh copy of the application from the HPSA website

 

================================================================================

 

Uninstall HPSA Application >> Apps

 

FIRST > Uninstall the HP Support Assistant Application

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

 

NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

 

     NOTE: 

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

 

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

 

Left-Click on the application (HP Support Assistant) > Uninstall

 

Restart the computer and log in.

 

================================================================================

 

Final Check – Software / Application is Removed

 

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

 

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

 

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

READ >> Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

Technical white paper - HP Support Assistant 9.0

-------------------------------------------------------------------------------------------------

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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