• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-29-2022 10:34 AM - last edited on ‎06-29-2022 10:37 AM by Retired

HP Recommended
Product: HP Officejet 6500 All-in-One Printer - E709a
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet 6500 and lost my driver cd. The driver's not available so I downloaded HP123 but it doesn't see my printer. My printer works from my laptop, but I want to be able to use the scanner. Is there a solution or another application I can use?

1 person had the same question
3 REPLIES 3

‎07-04-2022 02:00 AM

HP Recommended

@LEKILI023

 

Welcome to the HP support community.

 

I understand that you are unable to scan from your printer, I am glad to assist you.

There is no full feature driver available for this printer model connected with Windows 10 operating system.

You might have to downgrade the operating system or upgrade the printer to use the scanner feature.

 

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-04-2022 03:50 AM

HP Recommended

Hi,

Please try scanning using the Windows Scan app:

https://apps.microsoft.com/store/detail/windows-scan/9WZDNCRFJ3PV

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-05-2022 01:10 AM - last edited on ‎01-31-2024 06:18 AM by

HP Recommended

Hi @LEKILI023 

 

Try the driver download from the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.