HP3830 Printer stopped printing color

[chuck-m1]

This problem typically occurs after a Windows update I was told by HP support after a phone call a couple years ago. I paid a technician about $50 to fix my problem. He took over my computer and corrected the problem.

My test page will NOT print color. I uninstalled the driver, but I am unable to reinstall the new driver through the HP app. It cannot find my printer even when I entered my IP address. I can print an MS word document to my printer so I know it is connected. I already spent 2 hours trying to solve this problem. Any suggestions?

It's Christmas time and I need color!

[ferRX]

Hi @chuck-m1 ,

Please try to install with the next driver:

• >> Officejet 3830 - basic driver - Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

.

Best regards,

ferRX.

[chuck-m1]

Thank You for your suggestion. I added the new driver but unfortunately still no color. My test page will NOT print color as well.

I am stumped, but thanks.

[ferRX · Accepted solution]

Hi @chuck-m1 

Please follow steps from next video to remove any old printer driver:

2.   Then restart your computer.

3.  And try again to install with the driver:

• >> Officejet 3830 - basic driver - Windows

4.  Also you may want to replace the ink cartridges, probably they are dried and needs to be replaced with new ones.

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[chuck-m1]

Well, although my color cartridges were 1/2 full, I decided to replace them. Guess what that was the problem. Sorry for all your troubles but thanks again for your help. The cartridges must have dried up. 

[ferRX]

Great 😊, nice to know your printer works fine now !

Happy printing time !

Best regards, and Happy Holidays ! 🎅

Happy Holidays