HP3830 Requires Intervention

[wingtips]

I get an Error Message that the printer needs intervention.  At first, I thought it was a driver problem on my tower but I tried to print on my laptop, both running win 10, and received the same error message.  This leads me to think it is something in the printer.  If I run the Printer Troubleshooter, the application runs to completion and the print job is completed.  There is no error found with the troubleshooter. The Firmware version is SPP5FN2223AR.

I just ran a printer Status Report with no problem.

Any suggestions?

[Rainbow23 · Accepted solution]

Hi @wingtips,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP OfficeJet 3830 All-In-One Printer wherein you get an error message that the printer needs intervention.

Please download and install the firmware update on the windows computer connected to the printer from this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... 

You may also refer to this document to know how to update the firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

Let me know if this helps.

Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HappyGrits]

Thank you, I was in confusion about what the intervention should be because there was no error message from printer that stated the usual reasons.