• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-03-2023 08:27 AM

HP Recommended

Anyone have any updates? Really need our office HP PageWide Pro MFP 477 dw to start working again.

Was this reply helpful? Yes No

‎10-03-2023 09:29 AM

HP Recommended

ive done the usb fix and stopped the pinter from updating  all up and running now so ive got a happy wife thanks for all the info 

2 people found this reply helpful
Was this reply helpful? Yes No

‎10-03-2023 06:39 PM

HP Recommended

just great! I was concerned as the firmware update ended with a message telling me that a more recent firmware was already installed. But my printer now is operational again. Thanks a lot Repairatrooper

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2023 06:52 PM

HP Recommended

After applying the fix and before you reconnect any network connections, I recommend that you change update behaviour to either do not, or notify of change before applying. This gives you the option to reject any updates until you know they are not going to cause issues

 

The easiest method to disable updates is to press the gear icon in the upper left of the screen, scroll down to printer maintenance then printer updates and then printer update behaviour.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-04-2023 05:29 AM

HP Recommended

Hi

really sorry I can’t find the firmware - please help 

thank you

dawn 

Was this reply helpful? Yes No

‎10-04-2023 12:25 PM - edited ‎10-04-2023 01:12 PM

HP Recommended

 

I have the .ful2 file on a USB stick inserted int othe printer, but the printer still hangs with an unresponsive screen.  Waited ~10 mins but no prompt to update the firmware. Any thoughts?

Was this reply helpful? Yes No

‎10-04-2023 01:47 PM

HP Recommended

Hi

i can’t find the firmware update on the HP site anywhere please can someone help? 
thank you

 

Was this reply helpful? Yes No

‎10-04-2023 02:09 PM

HP Recommended

Just to clarify, you MUST DISCONNECT ANY NETWORK CABLE AND YOU MUST SHUT OFF THE WIRELESS THAT THE PRINTER IS CONNECTING TO. If the printer is able to connect to any network it will freeze up. If you have no control over the wireless then you will need to use the hard reset method that is documented in a thread on this forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
Was this reply helpful? Yes No

‎10-05-2023 07:33 AM

HP Recommended

Follow all these steps:

1. Download the latest firmware from the official HP page

2. Rename the .exe file to .zip

3. Unzip that file (using 7zip)

4. Find the .ful2 file in the unzipped folder

5. Copy the .ful2 file onto a newly formatted USB stick
6. Make sure the printer is off (may need to unplug it)

7. Insert the USB stick into the front USB slot of the printer

8. Turn the printer on while holding the Power button down (takes about 5 seconds)

9. Let go of power button when home and back arrow icon on the touchscreen are illuminated

10. Press Home Back Home Home - this lets you enter the blue screen menu

11. Try to press "Reflash". If it works, great! You're on your way

(12. If it doesn't work, repeat steps 8 -10. 

13. Now that you're back at the hidden blue-screen menu press "Menu" then Reflash from USB (I think that's what it said))

14. Hopefully this works and now your printer is unbricked and the firmware is fully updated. 
15. If nothing works it could be because your printer is connected to the internet. Unplug ethernet and your router, wait a bit and try again. 

3 people found this reply helpful
Was this reply helpful? Yes No

‎10-05-2023 08:51 AM

HP Recommended

That’s really really helpful thank you - my first problem is that I can’t find the firmware from the HP site - would it be possible to send me a link? Sorry to be so hopeless - I’m so frustrated with my printer being so contrary! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->