HP5520 printer error flashing

[charlee]

Hi, had problem with loading drivers, but somehow the printer corrected itself. Then, I ran out of paper and reloaded. Printer carriage won't work and screen fashes C4EBA341 with all icons flashing. This printer did this before but I don't remember how to fix. Help is greatl appreciated.

[A4Apollo]

Hey there! @charlee, Welcome to the HP Support Community.

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges on the printer?

Let's continue with the troubleshooting steps now.

Replace low, empty or faulty ink cartridges on the printer.

Try few steps recommended below.

Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Also, try updating the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot 0x errors with your printer. Click Here

If the issue still persists it is a hardware issue with your printer. 

Please contact HP support for service options. Click Here

Hope to hear from you soon!

Take Care! 🙂

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