• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-07-2021 06:48 AM - edited ‎02-10-2021 06:23 AM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I am amending my original post with a question to the issue I've described below. Has anyone had this issue and concluded it was caused by malicious activities by intruders?

 

My HP7740 configuration settings are locked out. The error message is: "This feature has been locked by the person who set up the printer." Since I have owned this printer since new, I don't understand. I have read and followed the accepted solutions on this forum however, for some reason I cannot get the blue screen that offers the factory reset option.

 

This is the second HP printer that I have encountered this type of error. I trashed the first printer because I could not resolve the issue. I am moments away from trashing the second and LAST HP PRINTER I WILL OWN and going with another manufacturer. I would appreciate some professional feedback and a solution to this issue.

 

Thank You

Category:
3 people had the same question
4 REPLIES 4

‎02-07-2021 10:02 AM

HP Recommended

I have a HP ENVY 7155 printer locked

Was this reply helpful? Yes No

‎02-07-2021 10:39 AM

HP Recommended

I feel your pain HP ENVY 7155. Very annoying problem...

Was this reply helpful? Yes No

‎02-09-2021 08:11 AM

HP Recommended

Is there no one from HP able to respond with a means to answer/support a solution to my issue?

Was this reply helpful? Yes No

‎02-10-2021 11:44 AM - edited ‎02-25-2021 07:47 AM

HP Recommended

Adios (3).jpgAdios (1).jpgAdios (2).jpgI am amazed that over 90 views to this thread/issue and no comments or solutions...

After all of the PC's and printers I have purchased, over the years, for myself and customers from HP and I can't get any help.

 

I'm out for good and won't look back. Adios HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.