HP8020 Printer not updating

[verytirednow]

Hi, for the last 3 months I have been having an issue with my printer - it was working perfectly up until HP released their last update - now it gets into a permanent cycle of trying to update - failing, pressing restart, I end up closing down the printer and restarting it and then go through the Dr and it tells me to update a driver but when I click on the link I get this - 

Page can’t be reached

Page can’t be reached. The page you are looking for was either not found or does not exist. Try refreshing the page, or head back to HP.com

I am not against a good marketing idea, but to deliberately sabotage your own products is surely a bit risky

[Treeko]

Hi @verytirednow 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issues.

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[verytirednow]

Hi, your first fix option is not working as the printer will not stay online as it is continues to go into the downloading cycle but fails every time and goes offline

When I try to download on my laptop it also just hangs on "check now" and doesn't download anything.

Option 2 has downloaded the App - which I already have and use and Scan Dr which I already have and doesn't fix it

Option 3 has reset my printers settings and now I cannot print anything as it does not recognise the ink cartridges even though I get them from HP Ink

I have now purchased a Brother Printer and will be cancelling my HP Ink Subscription

[Treeko]

Hi @verytirednow 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support