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‎07-13-2026 02:36 PM

HP Recommended

A few weeks ago my 8020e stopped scanning to a PDF (using browser interface). The recommended solution was to reinstall the driver. Apparently the basic driver won't scan to PDF and you need to have a more robust driver. Downloaded the driver from HP and ran the install. It forced me through a complete re-instalation of the printer, but it never finished! I decided to try again yesterday. The installation program started about 5:00 p.m. yesterday afternoon, ran all night, and was still running at 9:00 a.m this morning (showing the arrow spinning in a circle and the message Please Wait. I terminated the program and tried the scan and it still only scans to an image and not a PDF. (Yes, I know how to put the image in a document and create a PDF, but...)

 

Thanks for any suggestions! 

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1 REPLY 1

‎07-14-2026 02:41 AM

HP Recommended

Hi @DGC512 

You may need to install with HP Easy Start driver:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-13.6.5-OJP8020_49_11_4670_1_W...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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