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‎07-13-2021 06:21 PM

HP Recommended
Product: OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

HP Office Jet Pro 8025 printer was previously set up and working fine for all tasks (printing, scanning, etc.) for a number of months.  It is hooked up wirelessly to my computer through a router.  A short time ago, it displayed a screen titled "Use SETUP Cartridges" and the printer is now shown as off line.  I can not bypass or rest this screen and have followed the limited help instructions on-line (consisting of take each cartridge out and firmly reinstall the cartridge, and unplug and then repower the printer - Note that I have only used genuine HP toner cartridges in this printer).   Still stuck with an off-line printer with the SETUP cartridge screen displayed.

Category:
3 people had the same question
1 REPLY 1

‎07-16-2021 05:51 AM

HP Recommended

@SouthernManiac

 

Welcome to HP Support Community


I would like to help


I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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